All of us are
striving to help people in our organizations feel valued and appreciated for
their contributions and for who they are. We’re also tasked with showing
everyone how to give more effective and meaningful recognition face-to-face and
with using our online recognition programs.
And the only way
we know how well we are doing is by measuring the outputs of recognition
through our recognition programs and through employee perceptions on
recognition received through engagement surveys.
But is there
another way that you can refocus what you measure that will lead to more
have always been a big advocate of the fact that it’s the quality of your
recognition that makes it a big deal.
and time again, I have witnessed how when you put more of a personal touch into
the recognition and rewards you give, the more meaningful and effective the
effect will be on the recipient and on their performance.
have summed this principle up before by saying, when you give people
recognition you don’t have to give them a reward; when you give people a
reward, you must always accompany it with recognition.
I have a social science experiment to share with you that validates this
manager ever recognized you in a way you really didn’t
While not by my
manager, I can recall twice where people recognized me in not
the best way.
Each of these
poor recognition events proved the person responsible for recognizing me had
done no homework. In addition, it might well have been the individual
transferring their own preference on to how they recognized me. And, I also
think one was a cheap, quick and easy way out.
is I did not feel properly recognized.
Have you seen
employees disappointed or feeling a lack of respect with how they’re
acknowledged and recognized?
We will discover
ways for finding out how people want to be recognized.
alluded to two occasions where I received depersonalized recognition that meant
nothing to me? Let me share those experiences with you so we can learn from
Recognition is a
positive form of expression and meaningfully conveyed through the eyes. They
have described our eyes as “the windows to the soul.” Using appropriate eye
contact, when in the right country, can be a great behavioral skill and
enhancer to improving the recognition you give to people.
Your eyes can
become a great connecting force with recognition giving.
Bad things can happen when you’re in the wrong place at the wrong time.
Take the scenario of a young man I knew in his twenties making a quick purchase of snack foods and a pop at the local convenience store in the suburbs of Detroit, Michigan. Another man walks in to the store. But this man’s intent is to rob the convenience store of cash from the till.
This second man’s weapon of choice was a screwdriver. He stabbed the young man in the head because he was in the way. The stabbing penetrated his skull and brain resulting in motor brain damage as far as walking and use of his arm. But now he could not talk.
All he could say were approximations of consonant-vowel sounds like, “ma”, “ba”, “do”, or “to”.
This young man’s horrific life experience led me to learn how to give more meaningful recognition expressions using “I” talk language. I’ll explain.
Employee Appreciation Day is an unofficial holiday (not a day off of work, mind you!) that is observed on the first Friday in March in the United States, Canada, and the United Kingdom. It is a day for company leaders and managers to thank employees for their hard work and effort throughout the year. It was never intended to be the only day you recognize your staff. How can Employee Appreciation Day be a reminder for you to better appreciate the people you work with? Find out how in Top 10 Ways to Leverage Employee Appreciation Day. (more…)
In researching recognition practices and the positive behaviors and principles associated with meaningful recognition, I have identified at least forty essential behaviors needed for giving recognition seen as authentic and effective in the eyes of employees.
My colleague, Dr. Charles Scherbaum, and I have even developed a Recognition Skills Assessment that assesses an individual’s strengths and weaknesses around these researched behaviors.
But over and above all these behaviors, skills, and practices, what’s the one thing you can do to improve your recognition giving abilities? (more…)