Better create some very clear guidelines for managers.

In order to get everyone on the same page, spell out the types of behaviours you want to see rewarded and recognized. Managers are busy people and they need to know exactly what they need to do. Lay out the expectations, all the criteria, and how to measure the actions. Give them concrete steps and procedures to make it easy for them to use and do it correctly.

Please note: I reserve the right to delete comments that are offensive or off-topic.

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