There have been complaints and questions of late around aggressive sales practices in some of North America’s major banks.
Whether south or north of the 49th parallel the allegations have been the same – a high-pressure sales environment within the banks leading to unethical behavior by their employees.
From where do these problems arise? And how do rewards get in the way? (more…)
Values are a big deal when it comes to employee recognition.
After all, values are the way organizations, or the people that work there, do things. And when people do the right things the right way they deserve to be acknowledged for demonstrating those values.
Real recognition is about appreciating people for they are and recognizing them for what they do.
Catching people doing the right things can easily be done through offline recognition practices or online recognition programs.
Your values are key to getting recognition happening well. (more…)
For many years when giving workshops on how to be more effective and authentic in giving employee recognition, I often use the words “Beliefs – Behaviors – Results” in a PowerPoint® slide or on flip charts to help participants understand the power and differences of recognition and rewards.
It was much easier to talk about how one can impact behaviors and results than it was beliefs. Beliefs, of course, seemed so much more personal and unchangeable. Yet how often did faulty beliefs, hang ups and barriers get in the way of noticing and appreciating people’s great work.
Can we really do anything to alter people’s beliefs in the learning environment? Can we change people’s minds? (more…)