When Leaders Give Recognition Watch What Happens

Last Thursday, I was standing at the boarding gate in Toronto Airport waiting to board my WestJet flight to Calgary.

I saw this man in a suit, who went around and shook hands with all of the WestJet staff members as he went forward to board the same flight. I even saw one employee ask for a minute of his time as they walked together down the passenger boarding bridge.

Hmm? Was this the WestJet president and CEO, Ed Sims? (more…)