The day started out so much better than two days ago when I attempted to fly with another (not-to-be-named) airline. There were unpredictable mechanical problems that day. And I must confess, the pilot and flight attendant appropriately handled apologies, even though we had to deplane to exit and rebook our flights.

But the handoff after leaving the plane was lousy.

On that unforgettable occasion, it resulted in a 16-hour long day of being in airports and planes. My experience was the gate attendants and ticketing staff all dropped the ball multiple times.

I did not feel like a valued customer. It was easy not to feel loyal to that airline that day. And naturally, I told my sob story as often as I could find a listening ear. (more…)