Tag Archives: Customer Service

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How To Make An Effective Formal Awards Program

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I was recently in a meeting with an organization who wanted to design a formal awards program and I think they were surprised with the additional insights I brought to the table that they hadn’t considered before.

I will outline a few of the critical elements needed for creating an effective formal awards program. These areas will be covered under five broad steps that entail quite a bit of work for each one.

Each of these steps will help you whether a manually administered awards program or one simplified through technology. (more…)

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It’s Amazing What Happens When You Put People First

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Vineet Nayar, an Indian business executive, author and philanthropist, and former Chief Executive Officer of HCL Technologies, authored a critically acclaimed management book a little while back titled “Employees First, Customers Second: Turning Conventional Management Upside Down”.

 My colleague and friend, S. Max Brown, had the opportunity to interview Vineet Nayar in Delhi, India for our former Internet radio show, Real Recognition Radio.

HCL Technologies has over 65,000 global employees in 26 different countries in the technology services industry.

Under Vineet’s leadership and vision, HCL changed from a workplace with high attrition and low attraction to being named the Number One Best Employer in India and Best Employer in both Asia and the United Kingdom.

How did recognition and appreciation in the workplace happen because of Vineet’s transformational thinking?

I’ll share some insights I gleaned from the interview. (more…)