If there is one thing that I have learned from over 25-years in the recognition field, it’s that people define the same terms completely differently. For some people, they say recognition and they really mean rewards, and it’s difficult to shift their mindset. Then there are others who think that rewards are the only form of recognition they need.
That’s why I always strive to level-set the playing field by educating everyone on the working definitions of terms like recognition and rewards. My recommendation is for you to do exactly the same thing where you work. Teach everyone the definitions that resonate for you and your organization.