Remember To Tell People When and When Not To Give Rewards

Recognition programs coupled with the use of rewards can challenge managers and employees, especially when you just launch a new program. 

It seems managers and employees alike are like kids in a candy store. With a myriad of good intentions, they lavish out rewards on everyone. And the reasons are often spotty at best.

Which is why you must always handle your rewards with care. 

This matter has come up for a couple of clients in the last few months, so it seemed fitting to bring it up here as well.

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How Adding Time and Effort Actually Enhances Your Rewards

I have always been a big advocate of the fact that it’s the quality of your recognition that makes it a big deal.

Time and time again, I have witnessed how when you put more of a personal touch into the recognition and rewards you give, the more meaningful and effective the effect will be on the recipient and on their performance. 

I have summed this principle up before by saying, when you give people recognition you don’t have to give them a reward; when you give people a reward, you must always accompany it with recognition.

Now I have a social science experiment to share with you that validates this principle.

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Don’t Expect Rewards Just Because I Recognized You

A common problem, and misperception, of some recognized employees, is they believe that afterward, rewards must come their way. Or, perhaps they automatically assume that the recognition received, will guarantee a promotion or a raise at their next performance review. Employees think, “You recognized me so where’s my reward?”

Sometimes it’s the managers and supervisors who hold this attitude. If they think employees have this reward expectation, they often hold back from acknowledging their employees’ work and contributions.

We need to stop this idea that giving people praise and recognition sets employees up for expecting more rewards.

Here are ways for dealing with this employee recognition and rewards dilemma. (more…)

Top 10 Ways to Select the Right Incentive or Recognition Award

Choosing the right awards for your various incentive and recognition programs is never an easy task. You want to show employees that their contributions are valued and appreciated. Awards should match your program’s goals and celebrate employee achievements. Today’s employees want more than the traditional award items. Check out the Top 10 Ways to Select the Right Incentive or Recognition Award to help you decide.

1. Clearly spell out your program’s purpose. Is this award for a sales campaign? Are you wanting to get people enlisted in your health and wellness platform? Or is this a prestigious award for the president’s excellence program? Awards must always fit the program purpose and desired performance level.

2. Have employees involved and ask them. Use an employee survey to get the big picture view and employee input. Ask them to prioritize on criteria such as the meaningfulness and perception of various award options. Draw upon focus groups, too, so you can dig deeper. Solicit the why behind each employee idea.

3. Focus on the meaningfulness factor. Employees are very clear on whether an award item is meaningful or not. Always add on to the award presentation. For example, who’s presenting the award? How have you orchestrated the total award celebration experience? What elements can you make even better?

4. Inspire and excite award recipients. Does the incentive or recognition award inspire the recipient to do, and be, better? As you explore award items – whether tangible gifts or symbolic awards – find out how excited employees are to receive them. Evaluate the emotional appeal of the awards you’re thinking about.

5. Provide choice wherever you can. Giving people exciting options to decide from is a great way to create motivation. Whether the awards are a lifestyle item, health and fitness, electronics, outdoor, or experiential items, charitable donations, or gift cards. Think choice! This factor can be especially critical with incentives.

6. Always use quality, name brand products. It can be a real let down when an award gift breaks or stops functioning shortly after receiving it. Stick with brand name items that are top quality. Ensure your award vendor is reputable and has a great exchange and replacement policy. Your award speaks for you.

7. Put symbolic awards on a pedestal. Trophies and medals must be totally representative of your organization. Look at Olympic medals and the Oscars® for what they mean to recipients. Whatever symbolic award the design must be an extension of the company and your brand. They will become a treasured prize.

8. Think outside of the box for novel ideas. No need to stay with the tried and true award selections. Dabble in creativity such as a customized portrait painting from a family photo of a recipient. Provide an opportunity to learn something new from an expert that the employee has mentioned such as painting or in music.

9. Move from tangible to experiential. Corporate volunteer trips to destinations around the world appeal to younger generation employees. They can build schools or set up wells with water access. This is a fully immersive cultural and teambuilding experience that leaves a legacy associated with your company.

10. Choose your own adventure. Jack Nicholson and Morgan Freeman made famous the idea of doing things before you “kick the bucket”. Have employees choose experiences that bring joy. It could be skydiving, an amazing destination experience like whale watching in Patagonia, or cooking with a chef in Paris.

A version of this post first appeared in Incentive Magazine.

Roy is no longer writing new content for this site (he has retired!), but you can subscribe to Engage2Excel’s blog as Engage2Excel will be taking Roy’s place writing about similar topics on employee recognition and retention, leadership and strategy.