Clearly inform leaders, managers, and employees of each program offering in your recognition and reward platform.

Unfortunately, not everyone uses all of your recognition programs well. Communicate and educate about program options and their benefits continually.

Sometimes, there’s a mindset that rewards are recognition. When this happens, people give rewards out too freely when expressions of recognition are better suited. And the inverse is also true. If an employee truly excels and goes above and beyond and merits a reward, they end up receiving recognition instead and might feel deflated and unvalued.

When you are dealing with online recognition and reward programs, you must inform everyone what they have available to them.