Vineet Nayar, an Indian business executive and former Chief Executive Officer of HCL Technologies, is the author of the critically acclaimed management book Employees First, Customers Second.
that employees are the clear differentiator in the value zone for helping
organizations grow faster and be more competitive. He further states that the
business of leaders and management is to enthuse, encourage, and enable
employees to continue creating this differentiating value for their customers.
already know the power of employee recognition. But not everyone is like Vineet
However, what all leaders want to know about recognition is four major points about the programs and practices that you are overseeing.
is important to create a persona or profile of the leader or leaders you report
to for when you need to present to them or gain approval on a proposal. Leaders
think differently than rank-and-file employees. It’s these qualities that set
past talks they have given and check out the latest annual reports to gain
insights about them.
to people who know them the best like their assistants and other managers who
have had dealings with them.
Gather details about their background and where they have worked along with the job positions they have held.
their motivations and pain points that will help you understand their
priorities and how they make decisions.
do you know about their personal life, significant others in their life, family
and so forth? What are their hobbies and interest than might give a human
connection for you to relate to?
will understanding your leader’s point of view help you with your
recognition strategy and planning?