Have you ever noticed how people respond to the different kinds of recognition you give to them?

That’s how I came across the observation that great recognition is all in the eyes.

I first noticed this phenomenon on a cross-Atlantic flight seated in first class at the request of a European client I was meeting with.

The flight attendant, who we will call Jane, made the usual courtesies of hanging up my jacket and providing me with a glass of juice before takeoff. (more…)