Know Everything You Can About The People You’re Recognizing

When you want to give amazing recognition to people, you must know everything you can about the people you are recognizing. 

Recognition people feel is much more about the person than it ever is about any action on their part. Recognition is more than they do something, then they get something. 

Real recognition is about appreciating the whole person and recognizing them for what they do. 

Recognition is mostly an intangible expression of acknowledgement and valuing of an individual or a team, for their positive behaviours, their personal effort, or contributions they have made. 

The key is making your recognition very personal. Let’s explore how you can do that. 

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If You Really Know Me, Then Recognize Me Properly

It was a busy day at a suburban branch of a retail bank and the customer service representatives (CSR’s) were kept constantly busy with serving long lines of needy customers.

Air conditioning didn’t seem to be working the best that day and it was getting kind of warm in the bank. The bank manager had already called head office to arrange for air conditioning maintenance people to come and fix things.

The CSRs did their best to smile, pause briefly between customers to calm themselves, and patiently serve each customer with their individual banking requests.

By mid-afternoon, something unusual happened.

The bank manager walked behind each of the half-dozen or so CSRs and placed a cold can of carbonated drink on the counter next to each employee as they served the next customer in line.

Some of the CSRs were able to look up and smile back at the manager and others said thanks if they could.

But it was several minutes later before each CSR realized how special their manager’s actions were.

She had not given every CSR the same carbonated beverage. No, she had made sure to know what each of their favorite drinks was. Armed with that insight she had purchased a single can of pop that each CSR liked best.

For those CSR’s this simple but special action spoke volumes to them and showed them their manager appreciated them and the work they were doing.

Think about what can you do to personalize and customize the tokens of appreciation you give to employees. (more…)

How To Get Ready For A Recognition Preference Interview

Your goal is to recognize your employees the best way you can. The recognition you give people needs to be seen and felt as being meaningful, memorable and motivational.

One great way to make this happen is to sit down with each of your employees one-on-one and conduct an informal recognition preferences interview.

The only problem is no one ever tells you how to do this.

I am going to spill the beans and give you some suggestions for how to prepare yourself and what you might ask when you finally sit down with your employees.

Are you ready? (more…)

How to Give Recognition Without Sounding Fake!

A brief guide to authenticity with expressing recognition to people

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WARNING: Giving recognition the wrong way may be dangerous to the wellbeing of those you work with.

Giving recognition the wrong way is very easy to do. Let’s capture some quick examples of giving recognition the wrong way. (more…)