Why Do Employees Forget To Redeem Their Reward Points?

A challenging concern that recognition program owners often have is when employees do not redeem their reward points that they have received.

This situation leaves the unresolved concern for organizations having a liability for these points until employees redeem their points and are paid for. 

One question that is often asked is how come employees haven’t redeemed their points yet? Have they forgotten what they have? Do they know how to redeem them?

I will share some observations with you and let’s see if together we can address the issues. 

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