Too often we see people and ask the question, “How are you?” without really stopping to listen to the response.

You must learn to ask the question, “How are you?” and not only listen for what people say, but also watch for how they say it and the non-verbal cues of their real feelings.

Follow along and learn how to show care and empathy to employees so that they are more likely to believe the genuineness of your expressed recognition and appreciation. (more…)