Tag Archives: Quality Improvement

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How To Improve Your Recognition Programs

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Ben Feldman was a successful insurance salesperson back in the 1940s. When asked how he achieved his repeated multimillion-dollar sales year after year, he said, “If you’ve got a problem, make it a procedure and it won’t be a problem anymore.”

It is the same with improving your recognition programs. You first have to put some procedures in place, then you won’t have any more problems with your recognition and reward programs. 

The key to consistently improving your recognition programs is to follow a quality improvement process, like the following. 

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How to Make Your Recognition Programs Last

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Push button. Launch. Blast off!!

Your recognition program has just gone live. But for how long will it last?

How do you make recognition programs last? Making recognition and reward programs last over the long term requires an open-mindedness to the ongoing transformation of your programs.

It’s about looking for ongoing change and constant quality improvement. Maybe breaking things even when they’re not even broken.

But foremost, it’s about creating the future and meeting the ongoing demands of managers and employees and evolving the recognition experience.

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Improving the Quality of Your Formal Award Programs

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Most organizations have a formal award programs that are their pinnacle of excellence for all their employees to aspire to.

You might have these kinds of formal programs where you work, too. They’re often called by a prestigious leadership position the company wants to associate with the award. You’ll hear awards named the President’s Award, Chairman’s or CEO’s Award. Or they may go for a more branded name appeal such as Bravo Award, Excellence Award, or Pinnacle Award. 

Both position title or brand named awards, are usually appended with various award categories the company wants people to focus on. They attach qualities or values like Leadership, Innovation, Customer Service, or Citizenship, etc. to the award name.

But for all the time, effort, and energy put into these formal award programs you are likely only awarding around 1% to 2% of your employee base. In larger organizations this percentage is even less.

What can you do to elevate the quality of your existing formal award programs?

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2 Ways To Use Your Recognition Programs More Effectively

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Everyone wants to improve recognition program usage.

Recognition program owners often want their recognition programs to increase from a quantitative perspective. Why? Because to them these numbers validate their programs’ and their job’s existence.

Areas they want improved are number of people using the program, number of recognition recipients, e-cards sent, social comments made, number of nominations or points given.

Rarely do recognition managers look at the effectiveness of their programs

And that’s what I want to address and where I am going to give you some ideas to think about. (more…)

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What Makes Your Recognition Program A Success?

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As a judge for Recognition Professionals International (RPI) Best Practices Award I have had the opportunity to evaluate with my colleagues 72 individual company nominations.

Each nomination requires companies to prove to the judges how they have effectively demonstrated each of RPI’s seven best practice standards, i.e.

  1. Recognition Strategy
  2. Management Responsibility
  3. Program Measurement
  4. Communication Plan
  5. Recognition Training
  6. Recognition Events and Celebrations
  7. Program Change and Flexibility

We score each submission on these standards and provide collective feedback for the owners of the programs to consider and incorporate into their programs and possibly future nominations.

With this perspective in mind let me address what makes a recognition program a success. (more…)