Make sure you smile when you’re recognizing a person.

That is what I often teach. Remember the importance of smiling when giving recognition to people and also when receiving recognition from others.

Perhaps I heard Nat King Cole’s song too often, “When you’re smiling, when you’re smiling, The whole world smiles with you.”

In fact, William Arthur Ward, an assistant administrator of Texas Wesleyan College in the mid 1950’s, and one of America’s most quoted writers of inspirational maxims, penned the line, “A warm smile is the universal language of kindness.”

But is it? (more…)