Maybe you’ve seen what I have seen over 20+ years of trying to help many companies get their employee recognition right.

Often I am dealing with managers in the middle – typically from Human Resources – who understand the importance of employee recognition and are trying desperately to rectify low recognition scores reported by their employees on the latest employee engagement survey.

Even their director knows they need to improve this engagement line, which has been doing poorly for the past few years.

The problem is with the most senior leader.

It can be chief executive officer, president, or chief administrator – whatever the title and whoever the person is at the very top.

They just don’t get it. (more…)