Most corporate training and education programs work very well. But now and then you get an educational program, whether in-class, online, blended, or via one of the many learning delivery methods, that ends up being a failure.
If you were following the Kirkpatrick Model and the levels of training evaluation, you might do a Level 3 evaluation to examine participant’s behaviors after the training. You want to find out the degree participants are now actively applying what they learned in the training sessions back on the job.
You conduct a survey to find out what learning participants are doing or not doing with giving employee recognition. Now you find out that a majority of the learners are not doing much with the skills and principles they were taught.
What can you do to correct this problem? How would you handle the fact that your recognition education failed?(more…)